Field services

Onsite support from engineering experts

Expert support can make the difference between a swift return to productivity and prolonged downtime. Our field service engineers are available for all onsite services across your flowsheet, from the installation and commissioning of new equipment to troubleshooting and maintenance. Call on us to be your experts on the ground.

Home/Parts & Services/Mining field services

Onsite support

When something goes wrong, getting support onsite can be crucial. Our network of regional and global field service engineers can be with you quickly to assist in identifying and resolving your challenges. 

Long-term service contracts tell their own story

From responding to urgent calls for support, to being available for every shutdown and coordinating multiple contractors for installation and commissioning projects – customers have found value in our onsite field services and have been in continuous partnership with us for years. 

Where could you benefit from onsite field services?

  • Crushing

    From annual maintenance to unplanned shutdowns, our field service engineers support your crushing operation with process and materials expertise and decades of onsite experience.

  • Filtration

    Whether you’re carrying out planned maintenance or seeking ways to optimise filtration, our onsite field services can support with repairs, installing new filter cloth media.

  • Flotation

    We can support you through planned flotation cell shutdowns, optimisation projects, and with wear parts and upgrades. We can carry out rebuilds on site or at our service centres.

  • Hydrocyclones

    Troubleshooting, repairs and maintenance, and installation and commissioning are all part of our field services offer for hydrocyclones.

  • Milling

    We can provide continuous onsite support for ball and SAG mills, tower mills and HPGRs. We carry out onsite repairs and maintenance, troubleshooting, operations and training.

  • Screening

    Screen rebuilds and screen media replacement can be carried out onsite by our team of experienced field service engineers. We’re also available for troubleshooting and optimisation projects.

Want to talk? Reach out to our experts

Frequently asked questions

FAQs for mining field services

One example of field services would be installation and commissioning. Our team of expert field service engineers come to site to support with the installation and commissioning of new equipment, to ensure performance aligns with expectations. If requested, we can stay onsite for months after commissioning to offer training and support to your staff as you learn how the equipment works, and to continue to optimise performance after start-up. Other examples of field services include troubleshooting – when equipment is not performing as expected – and repairs and maintenance.