In mining, we know that downtime can be costly. Not only to productivity, but also to your bottom line. The FLS PerformanceIQ® Hub is helping to transform the future of mining as a Gateway between customers and FLS expertise to help optimise their operation from asset to concentrator and deliver maximum value.
When you think ‘hub’, don’t think about a location. FLS PerformanceIQ Hub is a Digital Technology Centre that combines our unmatched process expertise, comprehensive data intelligence and innovative technologies with our Digital Solutions to help our customers discover untapped potential.
Your process is unique, and we treat it that way. Our team works with the customer to outline the challenges and goals, then we work to deliver a solution that exceeds expectations and minimises total cost of ownership (TCO).
As an industry leading OEM, we are no stranger to setting the standard. Now with our Hub approach, we can extend this game-changing service to all our customers, whenever and wherever you need us. Aiming for a seamless experience across the solutions we recommend, we take service to a new level.
FLS ensures our customers’ data is safe. We have world-class cybersecurity measures in place to minimise risks and provide peace of mind when sharing site data with our team, which is required to provide the best possible support.
Call, email, WhatsApp or log your incident online to receive support from the PerformanceIQ Hub. Once we’ve logged your incident, we will handle the request as quickly as possible and direct you to our specialists, channelling your enquiry according to the nature of the problem.
Whether you’re experiencing equipment failure, performance issues, reduced operational efficiency, a cyber security issue, or if you need commissioning support, we’ll put you in touch with the right experts for your problem. They’ll recommend appropriate actions to resolve your issue and support you as you undertake those recommendations.
Value can be seen in many forms. Whether it is increasing machine uptime, improving energy efficiency, or having a reliable supplier – These things add up. Our PerformanceIQ Hub take a customer-centric approach to not only optimise your flowsheet, but also focus on a seamless partnership along the way.